Contracting Parties 
Provision of Information 
Security Policy 
Right to cancel, Returns and Refunds 
Code of Conduct 
Provision of General Information 
Proprietary Rights and Licences 
External Links 
Disclaimer of Warranties 
Amendment of Site and Services 

Terms and conditions of purchase

Contracting parties.

When you purchase any items through any of the Site you will be contracting with cloakrooms.co.uk, which is referred to in these terms and conditions as 'we' 'us' or 'our'. The cloakrooms.co.uk trading address is:
Hotchkiss Oak Furniture Ltd
Laurel House
Lower High Street
DE13 9LU


Where possible we will endeavour to source all products or merchandise ordered from our suppliers. If an item is unavailable for whatever reason, we will contact you and let you know when we anticipate that the item will become available and ask you whether you still wish us to fulfil your order in part or whether you would like us to cancel your order (in which case we will refund any monies paid by you). You will also be able to split any order on the Site.


We try to ensure that all of the items shown on the Site are accurately described however slight variations in colour should be expected in respect of clothing and other merchandise. 

Provision of information.

You agree to provide true, accurate and complete information about yourself whenever you register or order any items from us. When you order any items from us you will need to provide us with your name, address, e-mail address and credit card details. Whenever you make a purchase an account will be set up for you. You can provide more information about yourself to allow us to better serve you with products and content. We will use these details in accordance with our privacy policy. For details of our privacy policy, which are incorporated by reference into these Terms and Conditions, please click here. 

Security Policy.

cloakrooms.co.uk uses the latest 128bit encryption technology to keep your credit card and personal information safe. When making a purchase at cloakrooms.co.uk, you are protected using SSL encryption – the Internet standard for secure transactions. If you prefer, you can telephone or fax your order and credit card information to us. Your order information, order history and order tracking are further protected by the combination of your username and password. If you forget your password we will verify your identity and send your password details to the default email account specified in your personal profile. 


The final payment will be based on the price in pounds sterling. Prices quoted include any VAT that may be due as a result of any order that you make, and include delivery charges. In the event that you order an item and the price published on the Site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. 


You may pay for your order in any of the following ways: 
on-line by using most major credit and debit cards; 
by phoning our Hotline on 01283 814 588 
by post by sending full details of the items you wish to order and a cheque or other payment method that can be drawn upon by UK banks. You may need to contact us for shipping costs. 


We deliver to all countries listed on the web Site delivery information page(s). We will deliver your order to the address you provide to us when completing the purchasing process so please ensure that this address is correct. We will endeavour to dispatch your order within 48 business hours and will notify you if your order will be delayed for a material time for any reason. In certain cases, especially where the order involves handmade, specialist or rare items, we rely on certain companies to source product for orders and the delivery of your order may be affected by their delay, howsoever caused. In all cases your order will be delivered within 30 days unless we notify you otherwise. You will be notified of any delivery charges when you place your order. 

All deliveries are carried out by a one-person delivery. If necessary, you or your agent should be able to provide assistance to the driver in carrying the goods from the delivery vehicle to your requested point of delivery. cloakrooms.co.uk shall not be liable to you or your agent for any injury, loss, damages, costs, expenses, claims, actions, proceedings, compensation or for any loss of profit or any indirect, special or consequential loss, which arise out of or in connection with the delivery of any goods delivered to you or your agent.

Right to cancel, Returns and Refunds.

We want you to be totally satisfied with every purchase you make from cloakrooms.co.uk. It is our aim to offer both value and quality. 

If, for any reason, you are not totally satisfied you have the right to cancel. Distance selling regulations allows for you to cancel the contract known as the '7 day cooling off period'. You do not require a reason to do this. Please contact us within this period to inform us of the cancellation. The cancellation must be in written form, fax or email is acceptable, a phone call is not enough. Please note that if an order is cancelled when an item has already been despatched, no refund can be made for any of the delivery charges incurred.

We cannot refund any personalised item - eg engraved, unless the product is faulty.
Goods must be returned in an unused and resaleable condition including all items in the original sale. We can offer a replacement if required or refund you as soon as possible.


Contact cloakrooms.co.uk before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured. For larger items we will make arrangements with our chosen courier to collect the goods. Customers are responsible for the goods until collected. It is the customers responsibility to make goods readily available for collection.

We will only accept goods that are in an "as new" condition and are returned complete with all items included in the original sale. If any items are missing in the original sale we will deduct the costs from the refund due.

Goods must be adequately packaged to prevent damage occurring during transit, and must have the Return Authorisation Number clearly marked on the outside of all packages.

cloakrooms.co.uk do not accept liability for goods damaged during return transit. Proof of posting is not proof of delivery. You are advised to send goods by registered post or courier and have sufficient insurance to cover the value of the goods. Customers are responsible for return delivery costs.


If you receive goods that have been damaged in transit or appear to be faulty please contact us within 28 days to arrange for a collection of the goods, and then to arrange a replacement or refund. 

Customers are responsible for the goods until collected. It is the customers responsibility to make goods readily available for collection.

Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will recieve a full refund of the items including any delivery costs.

Code of Conduct.

Not all information, data, text, software, music, sound, photographs, graphics, video, messages, advice, statements or other materials ('Content'), publicly posted or privately transmitted via the Site is the sole responsibility of cloakrooms.co.uk. If you choose to publicly post Content on, for example, a product review, you, and not cloakrooms.co.uk, are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Site. cloakrooms.co.uk does not control all of the Content posted on the Site and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Site, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will cloakrooms.co.uk be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Site. You agree not to use the Service to: 
upload, post, publish, distribute, disseminate or otherwise transmit any Content (hereinafter “post”) that is unlawful, tortious, defamatory, harmful or invasive of another's privacy, or otherwise objectionable, including but not limited to material that promotes or provides instructional information about illegal activities or promotes physical harm or injury against any group or individual; 
upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non disclosure agreements); 
upload, post or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright or other proprietary and intellectual property rights of any party; 
harm minors in any way; 
impersonate any person or entity, including, but not limited to, a cloakrooms.co.uk official, user of the Site, message board administrator, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity; 
forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Site; 
upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, 'junk mail,' 'spam,' 'chain letters,' 'pyramid schemes,' or any other form of solicitation, except in those areas of the Site, if any, that are designated for such purpose; 
upload, post or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 
disrupt the normal flow of dialogue, cause a screen to 'scroll' faster than other users of the Site are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges; 
interfere with or disrupt the Site or servers or networks connected to the Service, or infringe any requirements, procedures, policies or regulations of networks connected to the Site, or interfering with another user’s use and enjoyment of the Site, including but not limited to (a) transmitting any material that contains viruses, trojan horses, worms, time bombs, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or (b) attempting to gain unauthorised access to the Site, other’s accounts on the Site, or private mailing lists on the Site through password mining or any other means; 
intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, UK legislation such as the Data Protection Act, Consumer Protection Act, or Financial Services Act, or any amendments or replacements of such acts; 
defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; 
collect, store, or distribute personal data about other users without their consent; 
promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals; or 
not to advertise or solicit other any other user of the Site to buy or sell goods or services through the Service. 
You acknowledge that cloakrooms.co.uk does not pre-screen Content, but that cloakrooms.co.uk and its designees shall have the right (but not the obligation) in their sole discretion to refuse, amend, remove or move any Content that is available via the Site. Without limiting the foregoing, cloakrooms.co.uk and its designees shall have the right to remove any Content that violates these terms and conditions or which is otherwise in our opinion, objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by cloakrooms.co.uk or submitted to cloakrooms.co.uk, including without limitation information in cloakrooms.co.uk product reviews, discussion forums, bulletin boards, chat areas, news groups message boards, forums, and in all other areas of the Site. cloakrooms.co.uk will have no liability or responsibility for performance or non-performance of such activities. cloakrooms.co.uk reserves the right to terminate or restrict your use of any part or all of the Site at any time without notice for any reason whatsoever. You acknowledge and agree that cloakrooms.co.uk may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: 
comply with any applicable law; 
enforce the Terms; 
respond to claims that any Content violates the rights of third-parties; or 
protect the rights, property, or personal safety of cloakrooms.co.uk, its users and the public. 
You understand that the technical processing and transmission of the Site, including your Content, may involve: 
transmissions over various networks; and 
changes to conform and adapt to technical requirements of connecting networks or devices. 

Provision of general information.

If you choose to register your details by creating an account, it would assist us greatly if you keep this information accurate, complete and up to date. We will use these details in accordance with our privacy policy. 

Proprietary Rights and Licences.

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the Site is protected by our or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. We have applied to register 'cloakrooms.co.uk' and our logo device(s) as trademarks. You agree not to display or use it in any manner without our prior written consent. 

External Links.

We may provide links to other webSite or resources from time to time. These links are provided for your convenience. We do not endorse the contents of those webSite, are not responsible for the availability of these webSite and will not be liable in any way for any loss or damage which you may suffer by using those webSite. If you decide to access linked third party webSite you do so at your own risk. 


Framing of the Site is permitted only with the prior written consent of cloakrooms.co.uk. cloakrooms.co.uk may require specific measures are to be taken to avoid user or consumer confusion. cloakrooms.co.uk reserves the right to withhold consent for any reason and any failure to monitor or control each instance of the framing of the Site shall not be considered a waiver of any of cloakrooms.co.uk' rights. Any framing of the Site shall not imply endorsement by cloakrooms.co.uk or sponsorship of cloakrooms.co.uk or its affiliates. 'Deep Linking' to any page within the site is freely permitted. 

Disclaimer of Warranties.

You agree that: 
your use of the Site is at your sole risk. The Site are provided on an 'as is' and 'as available” basis and we shall not be liable to you for your use of or your inability to use any of the Site; 
no advice or information, whether oral or written, obtained by you via the Site will create any warranty not expressly stated in these terms and conditions; and 
all warranties in respect of the Site, the items supplied by us and any other services that we may provide through the Site from time to time are excluded to the fullest extent permitted by law. This does not prejudice your statutory rights. 
If you have any questions about the above, please e-mail us at sales@cloakrooms.co.uk

Amendment of Site and Services.

We reserve the right to amend the Site and the items and services that we offer to you via the Site without notice to you from time to time. We will, however, endeavour to let you know of any material changes via our home page or a newsletter if you have chosen to subscribe to them. 


These terms and conditions constitute the entire agreement between us in respect of the use of the Site and the items and services offered via the Site. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to make a new purchase. If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.